The Cupboard Door respects the privacy of its customers and visitors. If you have any questions about the operation of our website, please write to info@cupboarddoor.co.uk.

Our website collects names, email addresses, and other personal information from customers and visitors only when submitted via our online form. This data is used solely by The Cupboard Door and is not shared, traded, or sold to third parties.

Our web-server also records IP addresses from all visitors to our site. An IP address is a number that is automatically assigned to your computer when you use the Internet. We use IP addresses to help diagnose problems with our server, to administer our site, to analyse trends, to track user movement, and to gather broad demographic information—all for the purpose of continually improving our website and delivering personalised, custom content. IP addresses are not linked to personally identifiable information, and their collection is standard procedure in most web-server environments.

By using The Cupboard Door, you signify your agreement to our privacy policy as stated above. Note that this policy may be revised periodically without notice. Please re-read this policy prior to submitting any personal information if you have concerns about how your information is being collected and used.

Phone Recording

Purpose of this telephone recording policy

In order to maintain high standards and protect the public and staff we may record telephone calls received and retain them for a limited period of time.

We shall ensure that the use of these recordings is fair and that we comply with the requirements of the relevant legislation. This includes:

  • – The Regulation of Investigatory Powers Act 2000
  • – The Telecommunications (Lawful Business Practice) (Interception of Communications Regulations) 2000
  • – The Telecommunications (Data Protection and Privacy) Regulations 1999
  • – The General Data Protection Regulation 2018
  • – The Data Protection Act 2018
  • – The Human Rights Act 1998.

Scope of policy

Some calls made to the ‘Cupboard Door Company’ may be recorded. Under normal circumstances a call will not be retrieved, monitored or retained for longer than six months unless:

  • -It is necessary to investigate a complaint
  • -Used for quality monitoring purposes will be retained for 12 months
  • -There is a threat to the health and safety of staff or visitors or for the prevention or detection of crime
  • -It is necessary to check compliance with regulatory procedures
  • -It will aid standards in call handling through use in training and coaching our staff. However, this will only be permitted if the recording is edited so
    that the caller remains anonymous and the member of staff who was party to the call agrees to its being used in this way.
  • -If it becomes clear that a communication is private or the person making the call says that they do not wish to have their call recorded, the call recording will be stopped.

Collecting information

Personal data collected in the course of recording activities will be processed fairly and lawfully in accordance with data protection law. It will be:

  • -Adequate, relevant and not excessive
  • -Used for the purpose(s) stated in this policy only and not used for any other purposes
  • -Accessible only to managerial staff after securing permission from the IT manager
  • -Treated confidentially
  • -Stored securely
  • -Not kept for longer than necessary and will be securely destroyed once the issue(s) in question have been resolved.

Where call recording facilities are being used we will inform the caller that their call is being monitored/recorded for quality/training purposes so that they have the opportunity to consent by continuing with the call or hanging up.